Creekside Systems: Privacy Policy, Terms of Service, and SMS Terms

Privacy Policy

Effective [EFFECTIVE DATE]

Creekside Systems LLC ("Creekside," "we," "us") is a Texas company that sets up and runs automated texting, follow-up, booking, and review tools for local service businesses. This policy explains how we handle personal information on our website, in our own conversations with you, and when we provide services to our clients.

Information we collect

Information you give us: your name, business name, phone number, email address, and anything you write in our forms, texts, emails, or tell us on a call.
Demo lines: when you call or text one of our demo lines, we receive your phone number, the time of the call, and any messages you send, and our system texts you back automatically to show how the service works.
Business contact information: to let businesses know about our services, we collect business names, phone numbers, email addresses, and business hours from public sources such as business listings and company websites.
Client account and billing information: payments are handled by our payment processor. We do not store full card numbers.
Website usage: we use Google Analytics to understand how visitors use our site, such as pages visited, buttons clicked, how far you scroll, browser type, and approximate location. Google Analytics uses cookies. We don't send what you type into our forms to Google Analytics. You can opt out of Google Analytics with Google's opt-out add-on, or block cookies in your browser.
Free audits: if you request a free audit or book a call with us, we may call, text, and submit the contact form on your business's website to measure how quickly your business replies. We record the times and replies to prepare your report.
Where you came from: if you reach our site through a link we shared, we note which link it was so we know which outreach is working.

Recorded calls

Calls with our team may be recorded for quality and training. We may use short excerpts in our own educational or marketing content, but only after removing names, business names, locations, and any other details that could identify the person, unless that person gives us permission to share it.

How we use information

To respond to you, schedule demos, provide and support our services, send messages you've agreed to receive, bill clients, improve our services, prevent fraud and misuse, and comply with the law.

Information we handle for our clients

When we provide services to a business, we process information about that business's customers, such as names, phone numbers, call times, messages, and appointment details, on the business's behalf and only to provide our services. That business decides what information is collected and is responsible for its own privacy practices and for having permission to contact its customers. We do not sell this information or use it for our own marketing. If you have questions about texts you received from a business, contact that business directly, or reply STOP to stop its messages.

Text messaging and your mobile number

We do not sell, rent, or share mobile phone numbers or text messaging opt-in consent with third parties or affiliates for their marketing or promotional purposes. Opt-in data and consent are shared only with the service providers that deliver our messages, such as our messaging platform and phone carriers.

How we share information

We share information only with service providers that help us run our business (our software platform, phone and messaging providers, payment processor, website host, and email provider), when the law requires it, as part of a sale or transfer of our business, or with your permission. We never sell personal information.

How long we keep it

We keep information as long as we need it for the purposes above or as the law requires. When a client cancels, we delete the information we hold about their customers within 90 days, unless the client asks for an export first or the law requires us to keep it longer.

Security

We use reasonable safeguards to protect information, but no system is perfectly secure, and we can't guarantee absolute security.

Your choices

Reply STOP to any of our texts to stop receiving them.
Use the unsubscribe link in any of our emails.
Email creeksidesystems@gmail.com to ask what we have about you, correct it, delete it, or ask us to stop contacting your business.

Children

Our services are for businesses and are not directed to children under 13. We do not knowingly collect their information.

Changes and contact

We may update this policy and will change the effective date when we do. Questions: creeksidesystems@gmail.com.

Terms of Service

Effective [EFFECTIVE DATE]

These Terms apply to our website and to the services Creekside Systems LLC provides. If you sign up for services on behalf of a business, you confirm you're authorized to agree to these Terms for that business ("you" or "Client").

Our services

We set up and manage automations for local businesses, such as missed-call text-back, lead follow-up, online booking, review requests, and customer reminders, using third-party software and phone providers. The services, prices, and start date for each Client are listed in that Client's order or written agreement.

Fees and billing

The setup fee is due before work begins.
The service fee is billed in advance, monthly, quarterly, or yearly, depending on the plan you choose. Quarterly and yearly plans are discounted for paying ahead.
If your agreement says so, usage costs such as texting, phone numbers, and carrier registration are passed through to you at cost.
Fees are non-refundable except as stated in our Guarantee below.
If a payment fails, we may pause your services until it's resolved.

Our guarantee

If your service isn't live within 14 days after you've set up call forwarding and given us everything we need for carrier registration, we'll refund your setup fee.

Cancellation

Monthly plans are month to month. You can cancel anytime by emailing creeksidesystems@gmail.com, and cancellation takes effect at the end of your current billing period. Quarterly and yearly plans are paid in advance and are non-refundable after the first 30 days; cancelling stops the next renewal. We don't issue refunds for partial billing periods. On request, we'll export your customer data within 30 days of cancellation.

Your responsibilities

Give us accurate business information, including what phone carriers require for registration.
Have any permission the law requires to contact your customers.
Review and approve the wording of messages sent in your business's name.
Use our services only for lawful purposes, and don't use them to send illegal, deceptive, hateful, or sexual content, or content carriers prohibit.
Keep your call forwarding active and follow up on the leads we send you.

Phone carriers and third parties

Business texting depends on phone carriers and third-party platforms. Carriers require registration and may approve, delay, filter, or block messages. We'll help you through registration, but we can't guarantee carrier approval or that every message is delivered, and we aren't responsible for outages or changes made by third parties.

No guaranteed results

We work to help you capture more business, but we can't promise a specific number of leads, bookings, reviews, or sales.

Your data and our work

You own your business and customer data. We own our templates, workflows, and methods, and you may use them for as long as you're a client.

Limitation of liability

To the extent the law allows, we aren't liable for indirect, incidental, or consequential damages, or for lost profits, and our total liability for any claim is limited to the fees you paid us in the three months before the claim.

Indemnity

You agree to cover claims, costs, and fines that arise from the messages sent in your business's name, your customer lists, or your violation of the law or these Terms.

Suspension and termination

We may suspend or end services for nonpayment, misuse, or conduct that violates carrier rules or puts our accounts at risk.

Governing law

These Terms are governed by the laws of the State of Texas. Any dispute will be handled in the state or federal courts located in Comal County, Texas.

Changes and contact

We may update these Terms. We'll email clients about material changes, and continued use of our services means you accept the updated Terms. Questions: creeksidesystems@gmail.com.

SMS Terms

Effective [EFFECTIVE DATE]

Texts from Creekside Systems

If you opt in on our website, text us, or call one of our demo lines, Creekside Systems may text you about your inquiry, your demo, scheduling, and our services. Callers to our demo lines receive an automatic text that shows how our service works.

Frequency: Message frequency varies.
Cost: Message and data rates may apply.
Opt out: Reply STOP at any time to cancel. Reply HELP for help, or email creeksidesystems@gmail.com.
Consent: Agreeing to receive texts is not a condition of any purchase.
Carriers: Carriers are not liable for delayed or undelivered messages.
Privacy: See our Privacy Policy.

Texts from our clients

Businesses that use our services send texts in their own name. Those texts are covered by that business's own terms and privacy practices. Reply STOP to any of them to stop that business's texts.