Automation for Med spas
Turn after-hours inquiries into booked appointments.
Creekside replies to calls, Instagram messages, and forms while clients are still excited, books the consult, and brings them back for touch-ups.
Live in 14 days or your setup fee backMonth to month
Not ready to talk? Get a free missed-call audit →Example: med spa
The research
Why the first reply wins the job.
The published numbers behind every automation we build. Flip through them, or let them play.
- Six findings from 2024 to 2026
- Each one linked to its source
- Each one matched to the automation that fixes it
These are published findings, not promises about your business. Some come from software companies that study their own customers, so every source is linked for you to judge.
of calls to small businesses were answered by a live person, in a 2024 study of 85 businesses across 58 industries.
of businesses missed the five-minute response window, in a 2026 benchmark of 573 businesses.
Fixed by Message replieshigher close rate for leads answered in under 5 minutes (32%) than after a day (12%), across 939 companies.
Fixed by Quote and lead follow-upof consumers say they never read online reviews. Nearly everyone else is checking yours.
Fixed by Review requestsbetter appointment attendance with text reminders, in a 2024 meta-analysis of randomized hospital trials.
Fixed by Appointment remindersof homeowners say they’d hire the same company again, and 73% would refer it after excellent service.
Fixed by Service remindersThe Core 7
The seven automations that do the most work.
Start with one or start with all seven. Together they turn a missed call into a booked job, a five-star review, and a customer who comes back. Flip through how each one works.
- One inbox for everything
- Client portal and mobile app
- A monthly results report
Missed calls get a text back from your business in seconds.
- 1A call goes unanswered
- 2A text goes out in seconds
- 3Their reply lands in your inbox
Website forms, Instagram, and Facebook messages get an instant answer.
- 1A message comes in
- 2It gets an instant answer in your voice
- 3You take over whenever you’re ready
Friendly check-ins go out until the customer decides.
- 1You send a quote
- 2Check-ins go out on day 2, 5, and 10
- 3They stop the moment the customer replies
Customers book themselves from a link, no phone tag.
- 1The customer taps your booking link
- 2They pick an open time
- 3It lands on your calendar
Confirm-or-reschedule texts cut down on no-shows.
- 1A booking is confirmed
- 2A reminder goes out the day before
- 3They confirm or reschedule by text
Every finished job ends with a request for a Google review.
- 1You mark the job done
- 2A review request goes out by text
- 3Happy customers land on your Google page
Tune-ups, cleanings, and renewals bring past customers back.
- 1A job is finished
- 2A reminder goes out when the next service is due
- 3They book again
See it work for your business.
Call or text Cody and he'll show you how it works. Then book 15 minutes and we'll show you exactly what your customers would get.